Automated responses to customer queries, personalized services, digital shopping assistants – Douglas, Zalando, Carrefour and IKEA show the possibilities that generative AI offers for customer service in retail.
Exoskeletons are revolutionizing retail logistics by reducing the physical strain on employees and thus contributing to health and efficiency in warehouses. IKEA and other retailers explain how they benefit from this.
India's FMCG and e-commerce sectors are growing rapidly. Innovation, digitalization and consumer trends are contributing to this. Retail companies can score points with fast grocery delivery and personalized shopping experiences.
Accessible webshops enable people with disabilities to use e-commerce services independently. This allows retailers to tap into new customer groups. We have collected some tips on how to make your online shop fit for 2025 and the new EU Accessibility Improvement Act.
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